Imagine IT Done The Right Way

People that have been to Jakarta must have dropped to Gambir Train Station even for once. I am sure of that. And I am also sure that those people will have to carry this dissapointment to wherever he/she went. Say, you're going to Bandung with Parahyangan Train you will have to go in line, stand up in the queue for may be 1 hr and make a wish hoping the ticket will still be available when you stand up in front of the booth. Yes, people sometime spend hours and than found out that the ticket was not available. 

My question is why we should be in queue in one ticket booth while there are many other booths empty. Tickets are just a bunch of numbers, why not just let the computer and the network do it easier. With a proper software and a network, you can just stand in front of any ticket boots. I am sure that a queue is not needed this way. Furthermore, the system can always provide realtime info on haw many tickets are still available. 

I wonder why it seems so little of IT systems in Indonesia Government systems or Government-owned company systems are done right. Still, nobody seems to care.

In Gambir Train Station case, we know that trains are GPS-able. We should have known if a train is detained somewhere and is gonna be late. Or how many passengers there are, daily, weekly or whatever seasonly they are. They are all calculate-able, anticipate-able. But again, try go there to buy a ticket, and you will get dissapointment.

IT systems are just tools, mate I know. It's the man behind the gun that is important, but. If the men behind IT systems just don't give a shit of what they are doing then any system will be a waste. Bullshit in - bullshit out, dude.

Yes, that's the point I guess.  If an expensive system just don't work, then it must be because of this "bullshit in - bullshit out" principle. So you know that people behind the system just don't mean to be better. Then the complete phrase would be "bullshit in - bullshit out - bullshit system - bullshit people", and that what Gambir Train Station is.

I believe that IT people should be aware of this situation. Try to deploy real IT, not a bullshit system that we know won't work. I know this is hard. Frankly my intuition is saying that maybe less then 10% of Indonesia Government IT projects are effective, budget-wise and operational-wise. If you have data to approve or disapprove it, I will be very grateful if you share me some.

Anyway, IT is now moving fast forward, everything is connected and transparent. So why don't we?